Where to access support during the COVID-19 Pandemic

The Victorian water industry supports its customers with dedicated support staff and programs to assist people experiencing financial difficulty with their water bill. Everyone who needs help receives it from us. Our processes are simple to work with. A range of supports are now in place for customers.

The key message here is 'If you need help, please contact your local water corporation'.

Options available include more time to pay, payment plan options and access to financial support. These programs are tailored to the customer’s needs and are not means-tested.

Other organisations are also working tirelessly to get their customer support packages up and running. To make it easy to see what COVID-19 supports are available Thriving Communities Partnership has created a dedicated hub for assistance. If your organisation has developed a COVID-19 response that you would like to include you can send the details to

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