Australia Post suspends Priority Letters service

Australia Post has announced from Monday 1 June 2020, their Priority Letters service will be suspended due to the significant impacts of COVID-19.

While they are no longer selling the Priority Letters service to Business & Government customers, Australia Post will continue to accept and process Priority letters until 29 May 2020.

Australia Post have been working through options on how best to continue to support customers who rely on the urgent delivery of large volumes of mail.

Following the suspension of the Priority Letters service from 1 June 2020, Australia Post confirm that bulk letters that have been paid as Priority will continue to be delivered as a matter of urgency Monday to Friday under a temporary alternative Priority timetable. This temporary arrangement will apply until further notice and includes Print Post, PreSort Letters, Charity Mail, Clean Mail, and Registered Post Imprint products.

Delivery of bulk letters under the Alternative Priority Timetable will be within one to two business days within same-state metropolitan areas, and two to three business days to other same-state areas. Links to the temporary alternative Priority timetables and updated Regular timetables are available below for your reference.

To continue sending Priority from Monday 1 June, articles should be prepared and lodged using the existing Priority tray labels and documentation as described in the relevant product service guide.

Australia Post requests businesses continue to work with their assigned Account Manager or speak with a member of the sales team regarding any specific queries about this temporary service during this challenging time.

Print Post and Impact Mail
Delivery standards effective from 1 June 2020

Print Post
Alternative to the suspended Priority Delivery from 1 June 2020

PreSort Letters, Charity Mail and Clean Mail
Alternative to the suspended Priority Delivery from 1 June 2020