Drafting the updated VicWater Unexplained High Usage and Leakage Allowance Guide has commenced. This follows the endorsement of a series of policy changes by a working group consisting of water corporations, ESC and EWOV. The policy changes address matters such as the allowance cap, and application requirements. A complete draft will be circulated during July for consultation. A second and final water industry and stakeholder workshop will be held after the initial consultation period, to endorse the updated guide, after which it will be tabled for approval by the VicWater Board.
VicWater will provide a detailed update on the new guide at the July IWA Customer SIG meeting.