Congratulations YVW

Congratulations Yarra Valley Water, awarded Customer Experience Team of the Year at the recent Ashton Media Customer Experience Awards.

Yarra Valley Water was recognised for its ‘outside in’ approach to identifying opportunities across the customer journey and delivering innovative solutions to address customers’ needs.
Yarra Valley Water said this was all made possible through the creation of the Customer Experience Practice back in 2018.

The Customer Experience Practice works to understand customer needs, pain-points and expectations first and then how the broader business can address these, ensuring that ongoing improvement is maintained.