Update from Sean Ellis, GM Strategy and Growth, Vision Super

I’ve seen a few changes over my three decades in super, and one of those was joining Vision Super at the beginning of 2015. One of the reasons I made the move was the shared passion of the whole team at Vision Super for helping members achieve the best possible retirement outcome. A lot of organisations – both in super and more broadly - talk about their members or customers being at the heart of what they do, but with Vision Super I could see it was more than talk.

There’s a genuine commitment to doing what’s best for our members, and education is one of the areas that really shines through. Our website, app, seminars and webinars are designed to empower members and help them prepare for the type of retirement they want. We’re proud to be able to assist thousands of members in their superannuation journey, which starts with your first contribution and continues until well after retirement.

Sometimes, that’s as simple as a phone call. Last financial year, we either made or received over 66,500 calls to our members. Despite not being able to see people face-to-face as often as we’d like, we still conducted 3,307 member advice meetings, and had 7,283 members attend our seminars – in person when we were able to hold them live, and online when we weren’t.

Fees reduced again

We’re conscious of the impact fees can have on an account over a lifetime so we continually challenge ourselves to keep our fees low, while maintaining strong returns over the long-term. The default (MySuper) Balanced growth investment option, where most members are invested, achieved a return of 19.05%* for the financial year ending in June 2021. This is one of its highest ever annual returns.

We have also just reduced the fees and cost for most members – as of the 1 October the disclosed cost for a member with $50,000 invested in Balanced growth (MySuper default) has gone down from $463 a year to $413 - more than a 10% reduction.