8 - 9 June 2022

Liv Garfield

Liv has a wealth of experience managing customer service delivery and complex infrastructure and organisations in a regulated environment. As keynote speaker, she will share her insights on the key challenges and opportunities facing the water sector in the UK, Australia and globally.

Liv has been CEO at Severn Trent since 2014. Before joining Severn Trent, Liv was CEO of Openreach, part of the BT Group, where she spearheaded and oversaw the commercial roll-out of fibre broadband to two-thirds of the country. She joined BT in 2002 and held the pivotal roles of Group Director of Strategy and Regulation, Managing Director Commercial and Brands, Global Services and UK Customer Services Director. From 1998 to 2002, Liv worked for Accenture as a consultant in the Communications and High Tech Market Unit, designing and implementing business change solutions across a number of industry sectors.

In October 2020, Liv was appointed Commander of the Order of the British Empire (CBE) in the Queen’s Birthday Honours for services to the water industry.