8 - 9 June 2022



Nicola Hepenstall will facilitate the session on Preparation, Recovery and Changing Communities 

Nicola Hepenstall

Nicola Hepenstall will facilitate the session on Preparation Recovery and Changing Communities. She brings extensive knowledge of disaster recovery in communities, so is well placed to provide an informed and measured voice.

Nicola has more than 25 years’ experience in evidence-based consulting. She brings extensive knowledge of research and marketing theory and practice, as well as expertise in identifying the metrics to drive business outcomes. Nicola has consulted to many of Australia’s largest companies and State and Federal Government departments, helping them navigate complex research, organisational and strategic challenges and develop strategies to enhance business and social outcomes.

Nicola recently led a longitudinal study with residential and small business energy consumers on behalf of Energy Consumers Australia which examined community experiences before, during and after the fires that swept through the East Gippsland area in 2019/20. The study, which captures learnings at critical junctures in the extended response and recovery period, is an important intervention in the growing conversation around resilience in that it grounds that conversation in the words, thoughts, and reflections of a group of people who have been through so much but still generously agreed to share their experiences in the hope of creating a better future.

Nicola is a non-executive director of South Gippsland Water, The Front Project and a member of the advisory board of Beautiful Minds Australia.

Nicola was Chair and President of the research industry’s peak-body, now known as the Australian Data and Insights Association, where she led the industry’s response to the Australian Privacy Principles. She was recognised by her peers when awarded the Australian Marketing Institute’s Marketer of the Year in 2018.

Our program theme for 2022 is 'Resilience and Readiness'

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