Infor CloudSuite Public Sector to modernise and streamline operations with improved data governance and transparency

Infor®, the industry cloud company has announced that long-time customer Central Highlands Water will deploy Infor CloudSuite Public Sector to transform it into an agile, data-driven digital utility with streamlined budgeting and reporting.

The new platform replaces Infor Public Service and covers a wide range of business processes, from financial accounting, budgeting, planning and asset management to procurement and works order management. The benefits of cloud-based Enterprise Resource Planning (ERP) are expected to be far-reaching and include improved data governance, enhanced ability to integrate, share, analyse and process data, a more robust security posture, and improvements in user experience. It will also enable Central Highlands Water to handle the increasing complexities of managing assets through partners and third parties.

The two-year program will form part of the foundational technologies for Central Highlands Water’s More than Water 2040 Strategy, and play a key role in its digital transformation journey, alongside the Digital Water Metering project.

“One of the major projects we will be focusing on is the ICT&D Business Solutions and Digital Enhancements project, to ensure we continue to provide the best digital solutions and experiences for our customers. Our partnership with Infor is important to achieving this vision and we’re pleased to continue our relationship,” said Jeff Haydon, Managing Director, Central Highlands Water.

For over 150 years, Central Highlands Water has been delivering water supply and wastewater services throughout the Victorian Central Highlands region in Australia. With more than 160,000 customers, it operates in a region with a rapidly growing population with significant demands on water supplies and infrastructure.

“Infor has a proven track record of helping organisations digitally transform to meet internal objectives, regulatory requirements and customer needs,” said Terry Smagh, senior vice-president and general manager, Infor Asia Pacific and Japan.

“Modern utilities require agile, secure, and data-driven industry-specific Infor CloudSuite systems to deliver customer excellence, maximise financial resources and consistently achieve operational efficiency, and Infor, as a trusted partner, is pivotal to their success.”

Infor has been instrumental in the digital transformation journeys at a myriad of public sector entities, including Riverina Water in New South Wales, Australia, six of the 18 water corporations across Victoria, Australia, New Zealand’s largest water authority, Watercare and Waikato Regional Council, and leading U.S.-based water authority Elsinore Valley Municipal Water District.

About Infor

Infor is a global leader in business cloud software specialised by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit

About Central Highlands Water

Central Highlands Water is a regional water corporation providing drinking water, sewerage, trade waste and recycled water services to customers throughout the Central Highlands region of Victoria. It has a proud history supporting regional prosperity by providing excellence in water, sewerage and recycled water services to its customers and the community for more than 150 years. To learn more, please visit


For more information:

Phyllis Tan

Infor Asia Pacific

+65 9799 9133

Lise Eagan Bales

Manager Communications & Engagement

Central Highlands Water


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