If you are unable to attend the Conference, you have the following options:

1. You may transfer your in-person ticket to another board or staff member from your organisation to attend in your place. Please contact us to arrange a ticket transfer if required.
2. You may cancel your ticket and receive a 100% refund. This may be done no later than Friday 30 August 2024 (12 days prior). After this date we can only issue a refund in accordance with the Extenuating Circumstances conditions outlined below.

Extenuating circumstances

Where extenuating circumstances apply, VicWater will reasonably consider a request for a cancellation outside the cut-off times specified above. The request must be in writing and must outline the relevant extenuating circumstances.

‘Extenuating circumstances’ include if you or a close family member have a serious illness or injury, or if you have other compelling personal reasons.

Where VicWater consents to a cancellation in extenuating circumstances, a partial refund of $1,100* will apply:

*Based on third-party venue, catering and technical costs that VicWater has already incurred and is unable to recover at the time of the request.