Spotlight on the Customer Experience Panel Session
Innovative technologies provide opportunities to enhance the customer experience in the water sector through smarter interactions, data-driven insights, more streamlined processes and real-time monitoring.
How do we ensure we make the best use of new technologies to understand and meet customer needs and expectations in this rapidly evolving climate?
This session explores the balance between innovation and human needs as a key to maintaining customer satisfaction and trust in the water sector.
Panellists
Facilitator
Catherine Wolthuizen
Ombudsman and Chief Executive EWOV
Danny Gorog
Founder and CEO Snap Send Solve
Adele Rohde
Executive Manager Customer and Employee Experience GWMWater
Sarah Cumming
Managing Director Gippsland Water
Tara Daniel
Chief Operations Officer VicWater
Don’t miss this session, with an tailored selection of subject matter experts, facilitated by our very own Tara Daniel, to take place on Thursday 11 September at 10:25am.
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You can also register for the conference directly here.
